Returns & Exchanges

At Ambrosia, we stand by the exceptional quality of our artisanal food products; if your order does not meet your expectations, we offer a 30-day window for returns on non-perishable items and immediate resolutions for fresh goods. Our goal is to ensure every culinary experience is perfect, providing full refunds or replacements for any damaged or unsatisfactory shipments.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team via email or our online portal with your order number and a brief explanation of the issue.

• 2.
  Packaging and Documentation

  For non-perishable goods, place the items back in their original packaging; for perishable items, please provide high-resolution photos of the product and its batch code.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized courier location.

• 4.
  Quality Review and Refund

  Once our kitchen team inspects the returned items, we will process your refund or dispatch a fresh replacement within three business days.