Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of perishable items during shipping?
We use specialized insulated packaging and eco-friendly gel ice packs for all temperature-sensitive products. Our logistics partners prioritize express handling to ensure your order arrives in peak condition.
Where do you source your ingredients and products?
At Ambrosia, we partner directly with local artisanal farmers and certified organic producers. Every product in our catalog undergoes a rigorous quality check to meet our premium standards.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we ship to all 50 states within the US. We are working on international logistics to bring our gourmet selection to global customers soon.
How can I track my delivery?
Once your order is dispatched, you will receive an email with a unique tracking link. You can use this link to monitor your shipment's progress in real-time.
Are there options for customers with specific dietary restrictions?
Yes, our website features dedicated filters for Gluten-Free, Vegan, Keto, and Nut-Free products. Detailed ingredient lists and allergen warnings are provided on every product page.